Privacy Policy

Information we collect

• Contact details you provide (e.g., name, email, phone) via forms or support.
• Account and transaction-related details if you create an account or request services.
• Device and usage data (e.g., IP address, browser type, pages viewed, timestamps) for security and analytics.
• Cookies and similar technologies (see “Cookies”).

How we use your information

• Provide and operate the website and requested services, and respond to enquiries.
• Maintain security, prevent fraud/abuse, and troubleshoot.
• Understand website performance and improve content and features.
• Meet legal and regulatory obligations where applicable.

Sharing and disclosures

We may share personal information with service providers that help us run our website and business (e.g., hosting, analytics, communications, security). We only share what is needed for the service and expect providers to protect information. We may also disclose information if required or authorised by law.

Overseas transfers

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy requirements (for example, by using reputable providers and contractual safeguards).

Cookies

We use essential cookies for site functionality and may use analytics cookies to understand usage. You can manage cookies through your browser settings; blocking some cookies may affect site features.

Retention and security

We keep personal information only as long as needed for the purposes described above, unless a longer period is required by law or for dispute resolution. We use reasonable safeguards such as access controls, secure systems, and monitoring to protect information. No method of transmission or storage is 100% secure.

Your rights (NZ Privacy Act 2020)

You can request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below. We may need to verify your identity. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (privacy.org.nz).